Help

How do I log on to my account and access the newsletters?

To access the members-only website and your paid subscription newsletters, you must be logged onto www.investorsalley.com.

To access the login page from anywhere on our website, look for the “Investors Alley” logo on the top left of the page. Just below that you will see the “Member Login” button. Click that button, and it will take you to either the login page, or the main page if you are already logged in.

On the login page, enter your email address and password. Once you’re logged in, you’ll immediately be taken to your main page.

Once on your accounts main page you will be able to access all of your newsletters content via the links underneath that particular newsletters name. In the example below we have The Dividend Hunter. First you will notice a welcome back notification to you that you have successfully logged into your account. Below this is a brief assistance reminder should you need to contact our customer service department.

Below this is The Dividend Hunter and it’s related content. By clicking on each link underneath The Dividend Hunter’s title you will be taken to a web page in which you can interact with the content for that particular aspect of the newsletter.

I forgot my password, what should I do?

Retrieving your password is easy, no worries. Simply go to the “Members Login” page where you will find the forgot your password feature of our website. Please put in your email address and your password will be sent to you momentarily. Should you find that a password has not been sent to your email inbox please email our customer service department at help@investorsalley.com and ask a representative for your accounts password. Our staff will send you your password upon immediate receipt of your request.

How do I change my password?

You can change your password through navigating to your “Main Page” of the “Member Login” section. Once at the main page, on the right hand side, you will see a button titled “Manage Account”.

Once you click on “Manage Account” simply click on “Change Your Password” and you will be able to change your password on the following page.

My email has changed, where can I update my information?

To change your email address please email our customer service department at help@investorsalley.com and a representative will perform this function on your account.

**Note** once you change your email, the new email address will be used to log in.

How do I update my credit card information?

You can change your credit card on file by navigating to the Main Page of the “Member Login” section. Once at the main page, on the right hand side, you will see the button titled “Manage Account”. Please click this button and follow the prompts on the next page to update your information. Below you may see which link to click once you have clicked “Manage Account” from your accounts Main Page. Or, you may call our toll free number 1-855-566-6100 between 9:30 and 4:30 eastern Monday to Friday and out customer service department will update your information for you.

How do I renew my subscription?

All subscriptions will automatically renew at the end of your subscription term, in most cases one year. Two weeks before your subscription renewal, we’ll send you a renewal notification by email. If you do not want your subscription to be automatically renewed, you can contact us at help@investorsalley.com or by phone at 1-855-566-6100 from 9:30 – 4:30 eastern Monday to Friday, and we would be glad to assist you. This toll-free number will only work for American and Canadian subscribers. If you do not reside in either of those countries please email us at help@investorsalley.com.

What is your refund policy?

RENEWAL POLICY AND REFUND POLICY FOR PAID SUBSCRIPTION SERVICES

This Section does not apply to one-time purchases of special research reports or any other products that are not subscription services. All sales for the aforementioned products are final without refund.

This section describes the subscription renewal policy and refund policy (collectively, the “Policy”) of Investors Alley Corp. (the “Company”) for paid subscription services you purchase from the Company. In the event that such content originates from a third party and is resold by the Company, the Company’s policy shall at all times and in all places supersede any other renewal policy and refund policy of any third party whether stated or not.

Renewal Policy for Automatically Renewing Subscriptions

This section describes the subscription renewal policy and refund policy of Investors Alley Corp. for paid subscription services you purchase from us.  In the event that such content originates from a third-party and is resold by Investors Alley, our policy shall at all times and in all places supersede any other renewal policy and refund policy of any third-party whether stated or not.

This section does not apply to one-time purchases of special research reports or any other products that are not subscription services.  All sales for the aforementioned reports and products are final without refund.

Renewal Policy & Maintenance Fee for Automatically Renewing Subscriptions

Your subscription will continue for the period referenced during registration and renew automatically at the end of the term.  We will charge or debit your payment method at the beginning of each subscription term using the payment method associated with your account at that time.  If you ever wish to change your payment method, you may do so by emailing customer service at help@investorsalley.com or call us at 1-855-566-6100 (1-212-566-6100 if outside US/Canada) during normal business hours.  Unless you cancel your subscription in accordance with this policy, the applicable rate for your subscription will be billed automatically.

Unless purchased and billed as a bundle or group of products, each subscription you purchase will be billed and renewed separately as independent financial transactions, each subject to the then-current terms, pricing, and refund policy as outlined when you subscribed for such products.

If you are a lifetime subscriber, you may see a small maintenance fee each year.  This is due to fees we must pay to credit card processors and merchant banks. Please refer to your original order form or contact customer service to find out if this small fee will be charged as part of your subscription.

In connection with recurring billing for subscription renewals, you authorize the Company, its subsidiaries, or third parties contracted by the Company to provide services to you to bill your credit or debit card account number, regardless of whether the other information associated with your subscription has changed, including, but not limited to, the expiration date of the physical card with which you subscribed. We may receive updated information about your account from the financial institution issuing your credit or debit card. You agree to pay all fees and charges incurred in connection with your user name, member name and password (including any applicable taxes) at the rates in effect when the charges were incurred. You agree to pay all amounts due upon our demand. In the event we have to collect unpaid amounts you owe us, you will be liable for all of our attorneys’ and collection agency fees.

How do I cancel my subscription?

Cancellation Policy

Investors Alley subscriptions are set to auto-renew by default.  You will receive an email at least seven (7) days before the automatic renewal occurs.  If we do not hear from you at least two (2) business days before it is due to renew, your credit card will be charged.

If you do not wish to have your subscription renew or if you would like to cancel a trial subscription, you must request cancellation at least two (2) business days before the subscription is set to renew or trial period expires. Email customer service at help@investorsalley.com or call us at 1-855-566-6100 (1-212-566-6100 if outside US/Canada) during normal business hours.

I don’t recognize a charge on my credit card from Investors Alley, where can I find out more information on what the charge is? 

If you came here looking for answers about charges on your credit card, we have FAQs set up answering all the questions frequently asked about how our products are billed on your credit card. The links below are for each of our products.

• INV*DIVIDEND HUNTER — Frequently Asked Questions
• INV*30 DAY DIVIDENDSFrequently Asked Questions
• INV*AUTO INC MACHINE — Frequently Asked Questions

What should I expect as soon as I sign up?

As soon as you sign up you will receive a welcome email from Investors Alley. Inside of the email there will be links to the latest issue of the letter as well the current special reports.

When do you publish your newsletters?

Newsletters are published once a month, with updates sent out in between when needed. Biotech Gems, Automatic Income Machine and 30 Day Dividends publish mid-month while The Dividend Hunter and Growth Stock Advisor publish at the beginning of the month. Additionally, some publications have weekly updates.

Will the newsletters be mailed to me?

We send out our newsletters exclusively through email. You will receive our newsletters to the address that we have on record. Also, all of our newsletter issues are available online on our website after logging in. The newsletters are emailed as direct links and do not require you to login. However, you do need a program on your computer that can read PDF files, such as Adobe Acrobat. If you do not have a program such as Adobe Acrobat, you can download it Here for Windows or Here for Mac.

How do I contact an editor?

Our editors make an effort to be there for subscribers who have questions, and they can be contacted through email. Please send all questions for our editors to help@investorsalley.com and our customer service staff will ensure prompt distribution to our editorial staff.

They can answer questions about the stocks in each of their respective portfolios and their strategies, but they cannot answer any questions about your personal portfolio or give investing advice or provide opinions on securities that are not in their respective portfolios. Any questions about your subscription (terms, renewal date, credit card, etc.) should be directed to our customer service department via email help@investorsalley.com or by phone 1-855-566-6100 9:30 – 4:30 eastern Monday to Friday.

Does Investors Alley invest on my behalf? Do I send my money to Investors Alley to buy the stocks recommended?

Investors Alley Corp. is an investment research firm that publishes information about the stock market and investing through our free e-letter “The Market Cap” which is published every Monday and Wednesday and through our paid subscription newsletters that are published monthly. We are not a stock broker and do not handle any client funds for investing.
If you are interested in our paid newsletters, you can learn more about them by following this link: http://www.investorsalley.com/premium-newsletters/

I did not receive my “Buy of the Week” email from The Dividend Hunter this week, what happened?

The Dividend Hunter’s “Buy of the Week” email will be sent out every Tuesday except for the weeks where we are publishing the latest issue of the newsletter. So, if you didn’t receive your “Buy of the Week” email, be on the lookout for the latest issue of the newsletter.